My KK bus service experience

My KK Coaches bus service experience

Travelling up country can be a good experience, exhilarating experience only if you are travelling comfortably, no one looks forward to an upcountry trip in Uganda especially if the trip is to be done by road and it involves sitting on a hard-cushioned bus seat for 8 to 9 hrs. When my alarm clock goes off all I can think about is the crowd, and the chaos of the bus park most of which are located downtown and being a Friday, the crowding is at its peak with most business people doing their next week’s shopping. Travelling by bus has an advantage in business, it saves money, and that’s enough reason for anyone intending to travel for business!

Minibuses, or taxis, are stuck in a traffic jam in late December in Kampala, Uganda. During the Christmas season, people from across the country come to Kampala to shop leading to a rise in vehicle use. (Nakisanze Segawa, GPJ Uganda)

Whining aside, I have a meeting in Arua the next day, so I must get myself on a bus early enough so that I can get enough time to rest, cool off the travel lag overnight and be ready to roll the next morning. I call my friend Tim who is a frequent traveller to that part of the country to find out which bus will make my journey slightly more bearable and he recommends KK bus service.
I jump onto a bodaboda to Arua Park, this am told serves both as their office location and boarding point, at the office am told that my travel will cost me 35,000 Uganda shillings. After payment am given an electronic ticket which luckily enough bears a seat number, so I don’t have to go through the hustle of arguing with other passengers, I love my window seat, this I get to have some fresh air and enjoy the view of nature along the way, oh its also an extra when you have to buy that yummy chicken and meat on stick all it muchomo at the bus stopovers.

The bus departs at 10:00 am so I have to wait for a few minutes, inside the bus, well cushioned green seats with matching green window curtains, this means that I don’t have to bear the sun heat and light for the next hours to come, before we set off for the journey we were given a word of prayer by Vicent the conductor and he wished each and everybody a safe journey. We set off at exactly 10:00 am, the ticket departure time, I must say am impressed since this is a rare trait for bus services, normally we would have to seat like ducks for an extra hour or two as we wait for the bus to fill up, the day bus unlike the night a number of brief stopovers to pick up passengers at Kawempe, Matugga, Bombo and Luwero.
Radio music plays in the background as the bus picks up speed and my trip begins, the bus makes various stop over’s at a few selected places either to pick up more travellers or for the travellers to have a pee and rest break, eat something and stretch their legs for a few minutes, at Karuma bridge the site of chimpanzees crossing the road is a plus for my trip, the driver even slows down to give the curious passengers a more satisfying view of the confident animals.

Murchison falls giraffes in the road

9 hours later and 590 away from Kampala, am awaken from the sleep off by the bus braking only to realise I have reached my destination, the ride was so comfortable that I didn’t even feel the journey, the driver more careful, now I can go and get some rest in preparation for my next day’s meeting. Arua town is very beautiful, clean and well planned with beautiful roads and people. In the night the town is very lively, and you can never have a feel that you are away from home.

Arua town at night.

I disembark from the bus a contended customer, on my way out I inquire from the conductor if they have buses doing the return trip to Kampala and I learn that they don’t just have buses, they also have executive buses at night doing the route, they don’t stop to pick up passengers on the way unless someone had already made a booking with their office, isn’t that amazing? A bus that won’t make the unnecessary stop over’s?

You have a trip to Northern Uganda?

Arua, Koboko, Paidha, Nebbi Packwach, KK bus service is my ultimate travel partner you can make it yours too.

KK Traveller executive bus coaches. KK strives to be the leading transporter by choice in the great lakes region.

When is KaCyber Version 2.5 going live?


Hello, KaCyber Community!!!!

Our team has been working around the clock on our major release of KaCyber app and website. This is a quick introduction post to update you on the progress of how things have been going.

First off, we apologise since we severely underestimated the release date for when KaCyber version 2.5 would be complete. We expected it sometime in mid-January based off what we had already completed, against what was still left to do, yet here we are already into March. Such is the nature of development.
We do sincerely apologise for underestimating our release date. That falls on us, and we take full responsibility for it and will ensure to release the product before the end of this March.

Thankfully though, all our hard work, KaCyber version 2.5 is simply amazing! We are so excited about it, and we know you are as well. Each and every day so many of our amazing followers send in emails and WhatsApp asking … “When is KaCyber with bus booking going live?!?!?”.

We can’t express how humbled we feel to know the dedication our user base feels towards the development of our products.

It is difficult for our team to continue and tell everyone that Bus ticketing on KaCyber “is coming soon”, yet that is the truth, it is “coming soon”!
Simply put, this is our first massive project at KaCyber Technologies, loaded with an awesome bus ticketing module that aims at making your travel experience better by allowing you to reserve a bus ticket at your fingertip.

We’re working around the clock to ensure everything is ready for this release. To keep informed and track our release date follow our Blog and Sign up for updates at — Bridging the Digital Divide

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Transport systems to revolutionise supply chain management




Until now most businesses are apprehensive about implementing a Transport Management Software (TMS). What they don’t realize is how it can positively impact ROI and business profit margins. Transport Management Software revolutionizes the entire process of supply chain management. It performs a number of functions such as carrier selection, determination of routes and rates. There are several misconceptions surrounding TMS, that it is too expensive to implement and it does not perform better than traditional systems. It is high time that these myths are busted and the benefits of implementing a TMS are realized.

Transport Management Software helps to move consignment from the origin to the destination efficiently and cost-effectively. Transport Management Software are designed for all modes and also for intermodal transport. These systems offer myriad ways to save cost and add value to your product.  If your business is planning to invest in a Transport Management Software, then here are a few benefits to encourage you to do exactly that.

Better Customer Service

Transport Management Software provides reports and analytics that help you determine the impact of your business decisions. It helps you choose the most efficient and cost-effective carrier so that the shipment reaches on time. This enables you to save time and money as there is no need for customer service interference. Customers are happy, and yield margins improve dramatically.

Easy Document Retrieval and Better Communication

Since most TMS software are web-based, all documents are stored. These documents can be easily retrieved, hence there is no need to search through bulky files. This fosters better communication among the consignee, the shipper, the carrier, or a third party logistics provider.

Greater Focus on Warehouse Efficiency

TMS saves time spent on actual freight management, which gives the opportunity to focus on warehouse management. Costly mistakes that occur due to entry errors are avoided and the time spent correcting them is saved. A Transport Management System that is integrated with a warehouse management system streamlines the process of supply chain management and brings about further savings.

Automation in Transport Management

TMS implementation has to be backed by a dedicated team in order to realise the benefits of such a system. TMS provides greater organisational control, scale up as the business grows and live freight rates availability.

Smarter Inventory Management

TMS ensures that consignments reach customers on time. This gives your business the ability to plan your inventory in hand better. Managers can focus on how to forecast inventory better and reduce inventory holding costs.

Reduced Costs

The TMS enables automated carrier selection based on low cost and fastest transportation time. TMS captures all details with respect to carriers including their rates, tracking details and number of transactions on a daily basis. A TMS gives you a complete picture of all shipments and also enables your business to send tracking information to your customers.

Smarter Auditing of Freight Invoices

A Transport Management Software allows you to accept invoices from carriers electronically. These can then be compared against the quoted price so that you only pay the amount mentioned in the contract. TMS helps save time as invoices need not be checked manually and also minimizes errors in payments.

About KaCyber E-Ticketing

To find out how KaCyber E-Ticketing is revolutionizing bus ticketing in Uganda, read more on or follow us on Facebook Page or Twitter: @ka_cyber


Five things to look out for when visiting Uganda


On his maiden visit to Uganda former British Prime Minister Winston church hill had this to say;

“The kingdom of Uganda is a fairy-tale. You climb up … and at the end there is a wonderful new world. The scenery is different, the vegetation is different, the climate is different, and, most of all, the people are different from anything elsewhere to be seen in the whole range of Africa … I say: ‘Concentrate on Uganda’. For magnificence, for variety of form and colour, for profusion of brilliant life – bird, insect, reptile, and beast – for vast scale — Uganda is truly the pearl of Africa.”

Here are a few of the things to look out for when visiting the pearl of Africa:

Number 1:

Look for the mountain Gorillas in the south; you surely don’t want to miss out on the kings and queens of Bwindi, gorilla tracking in the breeze and cool of hilly and mountainous towns of Kabale and Kisoro is something you shouldn’t miss out.

The Mountain Gorillas of Uganda

Number 2:

The home of the big cats, Queen Elizabeth national park, here you are most likely to see the tree climbing lions of Ishasha, scarily but an amazing site, the chimpanzees along the Kazinga channel, not scarily but beautiful. Along with Queen Elizabeth national park come the dazzlingly beautiful snow-capped ranges of the mountains of the moon, ever imagined snow along the equator? Here is your chance to find out.

Tree Climbing Lions Ishasha

Number 3:

The Nile is one spectacular and breath taking sight at the heart of the pearl, it is unfathomable that a single molecule of water originating from the Nile could make its way around the world up to water the lands of South Sudan and further into Egypt. Not so far away from the city go to Jinja and see the treasure that waters the east and North of Africa.

Source of the Nile

Number 4:

The Murchison falls is another dazzling site, see the Nile as it explodes into beautiful falls that will leave your mouth open in awe and your eyes open wider in amazement and stupefaction.

Murchison Fall National Park

Number 5:

To the north at approximately 520 km from Kampala, Uganda’s capital lies the Kidepo National park in the land the pastoral Karimajong people. Feel like breakfast with the zebras? This shouldn’t miss on your bucket list. Beautiful people, spectacular scenery, an experience to die for!

Kidepo Valley – Kaabong

Mbarara Kampala Bus Travel Experience


Kampala Mbarara Bus Experience with Global Coach, the good and the bad experience

Mbarara district is found in western Uganda, the second city of Uganda, Ankole region call it the land of milk and honey, with very beautiful happy people. When you get to this region, drinking water stops and we start taking milk in all forms.

Five years consistently using Global Coach Buses


Mbarara to Kampala is a four-hour drive, and so very easy to think about getting on the road. However, it hits you had when you think of how to get a bus ticket. The whole struggle of getting one gets you lazy and almost tempts you to cancel the journey. So, I wake up early morning to travel to Kampala for a meeting, day one its very swift with Global buses and my mind concludes that global is the best bus company. Time goes on as I use the coach since I was using it minimally four times a month, I was to able to make friends working with the company and this sometimes made my booking easier since I would only make a call and find my seat reserved. This went on for a while, and soon I started getting discounts off my transport fair. First time I was given a discount I was shocked because I had even never requested for it until the guy gave me my receipt.


The company even got better when they brought the executive buses that were two sitters, the conductor (EMMA) made sure we pray before starting the journey, he helped us learnt how to use the seatbelts, introduced dustbins for the bus he was the conductor, he would provide us with serviettes whenever we reached the points where the buses stop for the passengers to go on short call and grab something to eat, toothpicks were always next to him. Am sure this attracted very many customers for the company. Personally, I find it hard to use another bus company.

The good experience with global outweighs the bad experience.

I remember some other time in 2017 when I had a meeting in Kampala at 10am , so as usual I woke up, so early to start my journey, forty minutes into the journey at the first check point from Mbarara town, the bus gets a mechanical problem, I got so disappointed since I was now  thinking of how I was going to get late for the meeting, I got so excited when in a very short while I saw another Global bus come to take us off  for the journey, thank God we were using Global otherwise if were another company we would have spent there a day waiting for the mechanics.

Now let me talk about a normal journey, get to the bus park in Mbarara, and when you are lucky to find the buses available, the hustle won’t be a lot, you will get your ticket at the doorway of the bus, and in a few minutes the bus will have set off. What disturbs me are the constant different inspectors that come asking for the receipts, four hours is not a short journey so while you try to catch some sleep, the inspector is next to you asking to check your receipt.

Putting the nagging bits aside, the journey is honestly interesting.  Uganda being the pearl of Africa has a number of interesting features that will always attract your attention. I remember on one of my travels seeing a herd of cattle with the same colour, the cows looked beautiful and made me stay awake the whole journey so that I could get something else that would catch my eyes.

The beautiful vegetation itself attracts you to get under the tree and take a fresh and cool breeze. Sometimes there are zebras along the roadside, ooooh those pretty animals. I actually forgot to tell you that Mbarara has one of the National parks and that is Lake Mburo National park.

Get to Masaka there is some gonja for you to eat, get a drink and some muchomo (roasted meat), continue the journey meet the Equator and take some photos if you are using private means while us on the bus stop at the excitement.

I wish there was a system that offers tickets and seat numbers so that they don’t have to disturb us while we travel, it makes some of really feel bad. Maybe such a system would help the bus company know its regular customers so they could actually give them attention. And again, the system could help in the booking process, and this would actually eventually increase the numbers of customers.

My last journey was in early February this year, the bus park was full of people and luggage since it was reporting time for students. We stepped on each other, people pushed one another, the turn boys were bribed by the people to get tickets, it was generally not a nice experience. Imagine paying for a bus that has not yet arrived so that by the time it arrives, you are already in the line to enter the bus. It’s at this point that if there was a clear system, the constant customers would have felt rewarded.

@Global Coaches, by the way, thank you for thinking about Bakuli bus terminal, we have enjoyed Kampala really

I must say Global bus company still bits them all, my wish is that they continue bettering their services every day.

By TUSH | March 20, 2018

Rachel Tushabomwe, born of Kanungu district, with a bachelor’s degree in Business Administration from Mbarara University of Science and Technology. She is a Certified Insurer & member of the Insurance Institution of Uganda, working with Jubilee Life Insurance. She loves travelling and has a rich experience in sales and marketing of services.

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