Kampala Mbarara Bus Experience with Global Coach, the good and the bad experience
Mbarara district is found in western Uganda, the second city of Uganda, Ankole region call it the land of milk and honey, with very beautiful happy people. When you get to this region, drinking water stops and we start taking milk in all forms.
Five years consistently using Global Coach Buses
Mbarara to Kampala is a four-hour drive, and so very easy to think about getting on the road. However, it hits you had when you think of how to get a bus ticket. The whole struggle of getting one gets you lazy and almost tempts you to cancel the journey. So, I wake up early morning to travel to Kampala for a meeting, day one its very swift with Global buses and my mind concludes that global is the best bus company. Time goes on as I use the coach since I was using it minimally four times a month, I was to able to make friends working with the company and this sometimes made my booking easier since I would only make a call and find my seat reserved. This went on for a while, and soon I started getting discounts off my transport fair. First time I was given a discount I was shocked because I had even never requested for it until the guy gave me my receipt.
The company even got better when they brought the executive buses that were two sitters, the conductor (EMMA) made sure we pray before starting the journey, he helped us learnt how to use the seatbelts, introduced dustbins for the bus he was the conductor, he would provide us with serviettes whenever we reached the points where the buses stop for the passengers to go on short call and grab something to eat, toothpicks were always next to him. Am sure this attracted very many customers for the company. Personally, I find it hard to use another bus company.
The good experience with global outweighs the bad experience.
I remember some other time in 2017 when I had a meeting in Kampala at 10am , so as usual I woke up, so early to start my journey, forty minutes into the journey at the first check point from Mbarara town, the bus gets a mechanical problem, I got so disappointed since I was now thinking of how I was going to get late for the meeting, I got so excited when in a very short while I saw another Global bus come to take us off for the journey, thank God we were using Global otherwise if were another company we would have spent there a day waiting for the mechanics.
Now let me talk about a normal journey, get to the bus park in Mbarara, and when you are lucky to find the buses available, the hustle won’t be a lot, you will get your ticket at the doorway of the bus, and in a few minutes the bus will have set off. What disturbs me are the constant different inspectors that come asking for the receipts, four hours is not a short journey so while you try to catch some sleep, the inspector is next to you asking to check your receipt.
Putting the nagging bits aside, the journey is honestly interesting. Uganda being the pearl of Africa has a number of interesting features that will always attract your attention. I remember on one of my travels seeing a herd of cattle with the same colour, the cows looked beautiful and made me stay awake the whole journey so that I could get something else that would catch my eyes.
The beautiful vegetation itself attracts you to get under the tree and take a fresh and cool breeze. Sometimes there are zebras along the roadside, ooooh those pretty animals. I actually forgot to tell you that Mbarara has one of the National parks and that is Lake Mburo National park.
Get to Masaka there is some gonja for you to eat, get a drink and some muchomo (roasted meat), continue the journey meet the Equator and take some photos if you are using private means while us on the bus stop at the excitement.
I wish there was a system that offers tickets and seat numbers so that they don’t have to disturb us while we travel, it makes some of really feel bad. Maybe such a system would help the bus company know its regular customers so they could actually give them attention. And again, the system could help in the booking process, and this would actually eventually increase the numbers of customers.
My last journey was in early February this year, the bus park was full of people and luggage since it was reporting time for students. We stepped on each other, people pushed one another, the turn boys were bribed by the people to get tickets, it was generally not a nice experience. Imagine paying for a bus that has not yet arrived so that by the time it arrives, you are already in the line to enter the bus. It’s at this point that if there was a clear system, the constant customers would have felt rewarded.
@Global Coaches, by the way, thank you for thinking about Bakuli bus terminal, we have enjoyed Kampala really
I must say Global bus company still bits them all, my wish is that they continue bettering their services every day.
By TUSH | March 20, 2018
Rachel Tushabomwe, born of Kanungu district, with a bachelor’s degree in Business Administration from Mbarara University of Science and Technology. She is a Certified Insurer & member of the Insurance Institution of Uganda, working with Jubilee Life Insurance. She loves travelling and has a rich experience in sales and marketing of services.
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